Lead solution design for D365 CE including Sales, Customer Service, Field Service, CIJ and custom modules.
Translate business requirements into functional and technical solution architectures.
Design scalable Dataverse models, integrations, and security models.
Deliver solution documentation including ERDs, sequence diagrams, integration specs, and configuration workbooks.
Design and oversee Power Automate workflows including governance, error handling, and best‑practice orchestration.
Design Copilot Studio experiences including custom plugins, topics, generative AI prompts, and enterprise security alignment.
Architect and deliver first‑party Microsoft Sales & Service Agents and custom agents.
Collaborate with Technical Architects, developers, and functional consultants to ensure cohesive solution delivery.
Participate in backlog refinement, estimations, sprint planning, and technical reviews.
Support integration design using Azure Functions, Service Bus, Logic Apps, Synapse and other Azure components.
Ensure adherence to ALM standards, pipelines, and DevOps processes.
Lead client workshops and translate outcomes into solution blueprints.

5+ years experience implementing Dynamics 365 CE solutions.
Strong understanding of CE modules: Sales, Customer Service, Field Service. CIJ
Hands‑on Dataverse architecture experience including business rules, plugins, custom APIs, and security.
Advanced Power Platform expertise: Power Apps, Power Automate, Power Pages.
Experience building enterprise Power Automate flows (error handling, concurrency, API limits).
Experience designing and deploying Copilot Studio experiences and enterprise‑grade conversational agents.
Experience with first‑party Microsoft Sales/Service Agents and custom agent extensibility.
Knowledge of Azure integration patterns including Service Bus, Functions, Logic Apps.
Experience leading solution design workshops and producing architecture documentation.
Strong communication and client‑facing skills.

Solutions Architect – Microsoft Dynamics 365 Customer Engagement

Key skills