Overseeing team operations including recruitment, compensation, retention strategies, and performance evaluation to ensure optimal organizational effectiveness.
Ensuring delivery, integration, and consultative excellence while addressing customer issues during or after integrations as an escalation contact.
Setting and overseeing team goals, utilizing metrics to enhance efficiency, streamline processes, and ensure timely delivery of committed tasks.
Monitoring and ensuring team members meet compliance on policies and procedures, such as Timesheet Completion, Project Updates, and Change Management Policy
Building effective partnerships and negotiating across business units, setting goals, managing execution, and driving improvements in efficiency, scale, and quality.

Possess 10 years of experience managing teams of 12+ members, mentoring new hires, coaching staff, and working in customer-facing environments.
Possess at least 5 years of experience in customer-facing roles, with expertise resolving escalations and incidents efficiently and effectively.
Collaborate with and manage various internal stakeholders, creating structured roadmaps aligning team development with organizational objectives.
Manage team performance, promote accountability, cultivate a positive work environment, and collaborate with training teams to address knowledge and skill gaps.
Demonstrate expertise in areas such as TCP/IP, DNS, Web Applications, WAF, DDoS mitigation; travel 15-30% when necessary.

Security Practice Manager – Global West

Key skills