Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
Assist customer-facing teams with invoicing, subscriptions, and payment management topics
Maintain accurate customer account balances
Collaborate closely with the Accounts Receivable and Cash Collection teams
Build and maintain professional relationships by delivering a world-class billing support experience
Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Language Skills : Native-level French ; Fluent English, German is a plus
A first experience in a B2B SaaS customer support role, or transferable relevant experience
Excellent written and verbal communication skills
Experience with ticketing tools and support systems
Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
Analytical mindset with curiosity to investigate and resolve complex inquiries
Strong time management and prioritization skills
High level of empathy and customer orientation
Ability to multitask across different platforms and communication channels
Comfortable working cross-functionally in an international, multilingual, remote environment
Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Billing Specialist

Key skills