Key skills
ITSMJavaScriptServiceNowAgile
About this role
Role Overview
- Design, develop, and configure ServiceNow solutions to support federal program requirements
- Build and maintain custom applications, workflows, business rules, and UI policies
- Develop and enhance ServiceNow ITSM and/or CSM functionality
- Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
- Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
- Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
- Perform code reviews and ensure adherence to development standards and best practices
- Support platform upgrades, patching, and performance tuning
- Troubleshoot and resolve ServiceNow defects and production issues
- Ensure configurations and customizations align with federal security and compliance requirements
- Contribute to technical documentation and knowledge sharing across the team
- Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
Requirements
- 3+ years of hands-on ServiceNow development experience
- Strong experience developing custom ServiceNow applications and platform configurations
- Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
- Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
- Experience working in Agile or SAFe delivery environments
- Bachelor's degree
- ServiceNow CSA certification
- PREFERRED QUALIFICATIONS: ServiceNow CAD, ServiceNow Certified Implementation Specialist (CIS): CIS – IT Service Management (ITSM) or CIS – Customer Service Management (CSM)
Tech Stack
- ITSM
- JavaScript
- ServiceNow
Benefits
- iTech AG is an Equal Opportunity Employer.
- Committed to working with individuals with disabilities.