Key skills
LeadershipStakeholder ManagementCommunicationDecision MakingProblem SolvingTime Management
About this role
Role Overview
- Supports the implementation of specific customer service management plans
- Ensures customer value realisation, retention and renewals
- Monitors and supports customer service metrics
- Executes customer service activities within guidelines and policies
- Implements ways to improve working processes within customer service responsibility
Requirements
- Customer Service Professional required
- Supports customers across all channels
- Delivering customer value and success
- Complaint Management
- Communication
- Issue Diagnosis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Customer Experience
- Commercial Acumen
- Time Management
- Customer Relationship Management
- Feedback Management
- Technical Support
- Decision Making
- Business Process Improvement
- Growth Mindset
- Stakeholder Management
- Conflict Resolution
- Inclusive Leadership
Benefits
- Flexible Working
- Rewards & Benefits