Proactive Hardware & Software troubleshooting on End User Devices
Analysis of trends and recording current health status of end user devices
Identification where and when the issue occurred and how many users are impacted
Analysis of the events in timeline to identify root causes of issues very quickly
Cooperation with various technical teams on root cause analyses and remediation plans
Resolution of issues discovered.
Documentation of findings and recommendations
Reporting
Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
Providing input for collector packaging and assisting in deployment scenarios
Perform ongoing maintenance, check the platform availability
Maintaining customer specific EUCA documentation updated
Creation and maintenance of Investigations, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink tool
Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Very good knowledge of MS Windows OS administration
Strong analytical skills, hands-on experience with an analytical toolset preferably Nexthink
Experience with analyzing system logs, events and monitoring alerts
Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents.
Knowledge of PKI and PowerShell scripting will be a plus
Experience with troubleshooting, diagnosing and fixing OS and AD related issues
Experience with administration & troubleshooting of Microsoft Suite, Intune
Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
Knowledge of ITIL Processes
Very good verbal and written English, capability to understand and write technical documentation.
Proactive attitude, ability to work independently as well as in the team.

Consultant

Key skills