Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
Creates personal sales and clienteling strategies in partnership with the management team
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers
Follows up with customers consistently and genuinely to influence/close the sale
Demonstrates Coach’s Selling and Service expectations at all times
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations, and Asset Protection procedures

1-3 years of previous sales experience, preferably in a luxury retail service environment
Possesses current knowledge of fashion trends and competition in the marketplace
High school diploma or equivalent; college degree preferred
Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS, and Internet)
Ability to execute at a fast pace
Ability to communicate effectively with customers and team
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

Sales Associate II

Key skills