Customer Success Manager

Role Overview

• Partner with late-stage prospects and existing customers to drive transformative adoption of AI across their Sales organisations.
• Ensure fast time-to-value, strong product adoption, and best-in-class Net Revenue Retention.
• Guide customers from onboarding and enablement through renewal and expansion, acting as a strategic advisor to Sales, RevOps, and Revenue Leadership teams.
• Work directly with the Head of Customer Success to build a scalable foundation for long-term growth.
• Operate as a Weflow expert, bridging technical Salesforce implementation and AI capabilities with strategic RevOps objectives.
• Build trusted partnerships by developing a deep understanding of your customers’ RevOps tool stack, challenges, and revenue goals.
• Ensure Weflow directly addresses real business needs and drives measurable outcomes.
• Guide customers in continuously optimising their Weflow AI setup to align with evolving Sales and RevOps priorities.
• Identify expansion opportunities by bundling Weflow’s product suite and expanding adoption into new teams and revenue functions to maximise account growth and Net Revenue Retention.
• Lead efficient and comprehensive onboarding, balancing RevOps leadership priorities with complex Salesforce technical requirements.
• Achieve adoption, retention, and expansion targets through a proactive, data-driven approach.
• Manage support tickets efficiently while maintaining a structured feedback loop with Product and Engineering.
• Collaborate with the Head of Customer Success to design scalable processes, playbooks, and systems that support the continued growth of the Customer Success team.

Requirements

• 3+ years of experience in Customer Success, Sales, Account Management Revenue Operations, or Solutions Engineering.
• Demonstrated ownership of revenue and customer performance metrics, including Net Revenue Retention (NRR), renewal rates, and expansion growth.
• Exceptional executive communication and stakeholder management skills, ideally with RevOps, Sales, and Revenue Leadership teams.
• Proven curiosity and ability to implement AI solutions to optimise processes within your department.
• Data-driven mindset, with the ability to translate insights into actionable strategies.
• Strong cross-functional collaboration skills, partnering with Sales, Product, and Marketing to create a customer-first culture.
• Technical acumen with experience in Salesforce is a big plus.
• Experience in Revenue Operations and/or as a Salesforce Administrator is a plus.
• Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.
• Fluency in English is required.
• Additional languages such as German, French, or Spanish are a plus.

Benefits

• Competitive compensation package, including performance-based incentives and equity.
• Opportunity to work closely with experienced RevOps and GTM leaders across a high-growth customer base.
• Fast career trajectory in a high-growth startup environment, working directly with the founders.
• High-impact role within a customer
• and velocity-driven culture.
• Flexible PTO.
• Regular in-person offsites in great locations (e.g. Lisbon, Barcelona).
• World-class GTM team and a top-tier remote culture.