Key skills
AISales
About this role
Role Overview
- Provide award-winning customer service to customers in the airport
- Check in and verify customers’ personal identification
- Tag, lift, and handle customer luggage
- Book, sell, and verify flight reservations
- Meet and assist with flight arrivals and departures
- Help prepare aircraft cabin for departure
- Coordinate customer boarding and deplaning
- Assist customers with special needs
- Comply with any ad-hoc requests as needed
Requirements
- High School Diploma or General Education Development (GED) Diploma
- At least eighteen (18) years old
- One (1) year of customer service or sales experience
- Strong interpersonal and listening skills
- Complete fluency in written and spoken English
- Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI
- or statistically-based scoring
- Must be able to adhere to JetBlue Uniform Policy Manual Standards
- Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
- Experience using a mouse, computer, keyboard and basic word processing, email and office applications
- Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Experience performing under pressure and within fixed time constraints
- Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
- Depending on location, may need to acquire and maintain a United States Customs Clearance
- Available for occasional overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
- For internal candidates, good standing in attendance performance and safety
Benefits
- access to healthcare benefits
- a 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
- more