Data Analyst

Role Overview

• Identify and document customer reporting and data requirements using a range of methods, including review of contractual artefacts, stakeholder interviews, requirements workshops and analysis of existing data and documentation.
• Analyse customer needs, including current business processes and reporting workflows, to translate them into clear, actionable reporting specifications.
• Produce well‑structured reporting requirement documents using clear and concise language that is accessible to both technical and non‑technical stakeholders.
• Design and develop aggregate reports, list reports, data grids and graphical objects (dashboards and visualisations) using the application’s business intelligence framework.
• Interrogate and validate report outputs, providing commentary on key findings such as trends, patterns, anomalies and comparisons over time or across segments.
• Contribute to data extract, transformation and migration activities to ensure the accuracy, consistency and usability of data for reporting and analytics.
• Plan and manage the schedule of reporting and analysis work, liaising with internal and external stakeholders to set priorities, agree timeframes and manage expectations.
• Suggest improvements to our applications and data pipeline to capture cleaner data, addition of new insightful datapoints, and ideas that could further add value to our datasets.
• Undertake other related duties as reasonably requested by the reporting manager to support the objectives of the Digital Empowerment Suite.
• Use AI tools to accelerate routine reporting tasks (e.g. drafting commentary, generating code, summarising data) while maintaining accountability for accuracy and quality of all outputs.
• Stay current with emerging AI capabilities relevant to data analytics and proactively identify opportunities to improve reporting workflows using new tools.

Requirements

• 3–5 years’ experience in a data analyst, reporting or BI role, or equivalent practical experience
• Experience building dashboards and self‑serve reports in tools such as Power BI, Tableau or Looker Studio
• Proven data wrangling skills, including working with messy or incomplete data and creating derived metrics
• Experience delivering scheduled contractual or partner reporting with clear definitions and SLAs
• Confidence translating contracts and reporting requirements into robust metrics and KPI frameworks
• The ability to interpret trends, explain limitations, and tell a clear story about what’s changing and why it matters
• Experience working with data from digital platforms or transactional systems
• An understanding of privacy, consent and data governance, particularly in social services, government or not‑for‑profit contexts
• Collaborative, thoughtful and motivated to use data to make a real world difference.
• A strong interest in social impact, equity and access, and using data to understand reach and outcomes.

Tech Stack

• Tableau

Benefits

• Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportunities.
• Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life balance.
• Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social justice.