Provide tier-2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.
Provide an elevated level of support to the regional executive and executive assistants in the region
Provide technical expertise and support for desktop related projects (20%)
Implementation and coordination of hardware and software enhancements and upgrades
Smart hands support for provisioning and supporting of all related IT technologies in regional branches.
Management of regional branch IT assets and coordination of the asset refresh process.
Investigating and recommending technical solutions in support of the desktop environment
Ensure employees have proper documentation to support the products
Work with internal IT team to ensure issues are resolved in a timely manner
Ensure asset tracking is current
Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality

Minimum 2-3 years' experience in IT support in a medium to larger complex organization.
Technical knowledge of Windows 10 deployment and support best practices
Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies
Technical knowledge of mobile and related technology
Understanding of change control and change management processes related to IT
Basic understanding of network technologies and Windows Server infrastructure
Basic knowledge of Wi-Fi and cellular network technology
Basic understanding of network technologies and Windows Server
Post-Secondary education in a related discipline and certification in Information Technology.
MCSE and MCSA would be an asset

At Finning, we prioritize creating a diverse and inclusive environment.
Collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

Technical Support Analyst

Key skills