Responsible for the direction, coordination, execution, control and completion of project management functions associated with all Large, Complex Fiber Projects, On/Off.
Facilitates communication across operational groups and ensures compliance with the defined processes and implementation.
Responsible for key decisions such as vendor selection, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue.
Plans sequencing projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes.
Prepares cost analysis to maximize return on investment.
Manages long range logistics and planning for multiple customer projects.

Bachelor’s degree in related discipline and 2 years’ experience in a related field (i.e. Communications Industry, Project Management, etc.).
Demonstrated ability to multi-task and prioritize effectively.
Self-directed and self-motivated.
Strong knowledge of good customer service practices and project management.
Customer-oriented and service minded.
Time management and troubleshooting skills.
Excellent interpersonal, collaborative and verbal and written communication skills to work effectively both internally and with HICAP customers.
Experience in telecommunications industry.

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

Customer Project Manager II

Key skills