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Team Lead, Customer Service – Complaints at dtH Tiemann GmbH Fenster-Systeme | JobVerse
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Team Lead, Customer Service – Complaints
dtH Tiemann GmbH Fenster-Systeme
Website
LinkedIn
Team Lead, Customer Service – Complaints
Germany
Full Time
2 days ago
No H1B
Apply Now
Key skills
Assembly
Leadership
About this role
Role Overview
Organizational responsibility for customer service and complaints
Expert assessment of complaints, including approvals and rejections
Commercial processing of complaints
Training and further development of the team
Optimization of processes and workflows
Requirements
Completed technical vocational training as a carpenter or equivalent qualification
Master craftsman (Meister) qualification in carpentry is an advantage
Several years of practical experience in installation/assembly and processing of PVC windows
Strong commercial/business skills
Initial experience in leading staff desirable
Benefits
Position includes leadership responsibilities
Organization of the service department with focus on customer satisfaction and complaints
Development and advancement of the team
Process optimization
Apply Now
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