Team Lead, Customer Service – Complaints
Germany
Full Time
2 days ago
No H1B
Key skills
AssemblyLeadership
About this role
Role Overview
- Organizational responsibility for customer service and complaints
- Expert assessment of complaints, including approvals and rejections
- Commercial processing of complaints
- Training and further development of the team
- Optimization of processes and workflows
Requirements
- Completed technical vocational training as a carpenter or equivalent qualification
- Master craftsman (Meister) qualification in carpentry is an advantage
- Several years of practical experience in installation/assembly and processing of PVC windows
- Strong commercial/business skills
- Initial experience in leading staff desirable
Benefits
- Position includes leadership responsibilities
- Organization of the service department with focus on customer satisfaction and complaints
- Development and advancement of the team
- Process optimization