Technical Project Manager

Role Overview

• Establishing project teams and providing overall direction for assigned technical projects – related to infrastructure or software
• from initiation through delivery
• Perform requirements definition, estimation, and budget management
• Formulate project scope and delivery strategies, establish milestones and schedules
• Maintain and report project status and monitor the progress of all team members
• Directly contribute to the project by gathering required data from end users, creating technical specifications
• Serve as the liaison between technical and non-technical departments
• Indirectly manage internal and external resources to ensure successful completion of technical projects
• Inform leadership of key issues that may impact completion, budget or other results
• 50% of this role will hold responsibility for Incident Management
• Consult with stakeholders and designated project team members to determine the scope, budget, resources and timeline of the project, and gain approval to launch the effort
• Coordinate requirements definition, perform effort and time estimations, and establish appropriate budget management
• Actively manage the resources assigned to the team and monitor the progress of work
• Coordinate with cross-functional teams within the organization to ensure all functional areas have been addressed
• Ensure problems, issues, and risks that may affect project goals are identified, documented, and resolved
• Track and report project status and key metrics to project stakeholders regularly
• Complete post-project evaluation to determine how well results were achieved and provide insight for improvement to future delivery of projects

Requirements

• Bachelor’s Degree in business, technology or a related field
• 5-7 years of related work experience in project management, utilizing either Agile or Waterfall methodologies with a minimum of 3 years managing projects of a technical nature; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position
• Lean Six-sigma Black Belt certification, recommended
• Project Management Professional (PMP) certification, a plus
• Excellent written and verbal communication skills with the ability to communicate with confidence, clarity, and focus; able to convey concepts and considerations to non-technical and technical experts alike
• Advanced knowledge/experience of ServiceNow
• Leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority
• Advanced knowledge/use of Microsoft and Google Suites
• Industry experience within financial services, logistics, CPG manufacturer or Retailer, a plus
• General knowledge of key technical areas, such as Service Desk, Network, Internet, Server, Database, Cloud, Software Engineering
• Conceptual understanding of Configuration Management Database
• ITIL Concepts certification, a plus

Tech Stack

• Cloud
• PMP
• ServiceNow

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs