Develop processes and applications on the ServiceNow platform that will provide operational benefit and efficiencies to further the strategies the Company
Design and develop workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies
Write functional requirements, develop test plans and address production issues
Customize ServiceNow applications and facilitate rollout of both new applications and application customizations
Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment
Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance
Research, review and analyze the effectiveness and efficiency of processes and develop strategies for enhancing these processes in accordance with ITIL best practices and platform capabilities to enable continuous improvement
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs

Bachelor’s degree in Business, MIS, Computer Science, or related field required
Minimum of 5 years of experience in ServiceNow Development
In-depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security
Prior experience and/or understanding of Banking Processes and Workflow
Certified ServiceNow Application Developer required or obtained within 6 months.
Firm understanding of ServiceNow applications and modules
Expert knowledge of bank operations, technology, and their applications
Knowledge and comprehension of JavaScript & HTML
Familiar with modern JavaScript development tools such as Webpack and Babel
Proficient in web front-end technologies such as JavaScript, HTML5 and CSS

ServiceNow Developer II

Key skills