ID/DD Case Manager

Role Overview

• Coordinate residential placement for new and existing clients in partnership with residential organization staff.
• Assess the service needs of adult residential clients with intellectual & developmental disabilities.
• Develop individualized service plans (ISP) and crisis intervention plans with consideration of clients' specific needs, goals, and preferences.
• Partner with residential support staff and leaders to identify routine needs and concerns, individuals' milestones, crisis, etc.
• Connect clients to community services that promote clients' individualized goals.
• Develop meaningful rapport with clients to create a safe and trustworthy relationships.
• Proactively engage with clients' authorized loved ones to keep them informed, monitor service delivery and satisfaction, and promote family engagement.
• Provide education to clients & their families about behavioral health illness, abuse, medication, clinical plans, and available community services.
• Provide written and oral instruction to direct support staff on individualized care needs.
• Develop and maintain crisis management plans and coordinate major and minor transition plans.
• Deliver and/or coordinate crisis intervention services, as needed.
• Observe and update client records (including physical/mental/behavioral health, medications, and side effects) in EHR systems.
• Assist in developing savings and budget plans in preparation for eventual independent living.
• Contribute to overall improvement of residential services under leadership of Program Manager & Program Director.
• Arrange appointments/service for clients' preventative, aftercare, and follow up care.
• Advocate for individuals to ensure delivery of needs, preferences, and rights.
• Ensure all federal/state laws, DBHDS regulations, and company standards are met in managing clients' cases.

Requirements

• Bachelor's degree in Human Service, Psychology, Social Work, Counseling, Sociology or equivalent work experience
• 4+ years experience managing caseloads for individuals with intellectual/developmental disabilities (ID/DD)
• Valid Driver's license with acceptable driving record & reliable transportation
• Effective written & verbal communication skills amongst various demographics
• Conflict management and problem-solving skills
• Ability to prepare case related reports including outcomes, successes, and challenges
• Ability to connect with clients and assess individual needs
• Experience with MS Office 265, EHR systems, and Notable (or ability to learn)
• Knowledgeable of clinical assessment methods
• Ability to partner with local service providers and coordinate client care

Benefits

• medical, dental, & vision coverage
• life insurance
• 401k
• PTO (including paid holidays)
• professional development assistance