Director, Performance Excellence

Role Overview

• The Director supports defining Performance Excellence strategy and methodology with the Performance Excellence Vice President and ECG Leadership
• Promotes and supports performance excellence through continuous process improvement and problem-solving methodologies
• This position will also lead a performance excellence team based within a Division or multiple areas to drive improvement
• This role partners with executive leadership, division leaders, and frontline teams to lead large-scale performance excellence projects, embed a culture of continuous improvement, and translate strategy into measurable outcomes
• Provides thought leadership, governance, and accountability mechanisms to ensure improvement practices are standardized, scalable, and delivering value across all areas of the enterprise
• Provides management of large scale, high priority process improvement initiatives including but not limited to: assessment of existing processes that are not meeting desired metrics or outcomes, identification of improvement opportunities, implementation of demonstratable/measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout.
• Provides leadership and identifies strategic and operational project opportunities across the system to create superior value, service excellence and a high-performing culture in an integrated approach
• Collaborate with other leaders within the Enterprise Consulting Group to ensure alignment and coordination of projects and initiatives
• Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors
• Create and execute change management plans to ensure successful adoption of solutions and redesigned work.
• Lead and inspire a high-performing team responsible for performance excellence, performance improvement and designing and implementing key operational and performance driven initiatives.

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, or a related field
• Masters Degree preferred in Healthcare admin, Business admin, or related field
• A typical minimum of 8 years of experience in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background
• 5+ years experience in facilitating business transformation and large-scale Performance Improvement Initiatives
• Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change
• Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements
• Strong understanding of operational excellence principles and tools
• Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives
• Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels
• Strong analytical and problem-solving abilities, with a data-driven mindset.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program