Customer Service Support Representative

Role Overview

• Manage inbound and outbound calls averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Evaluate current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients

Requirements

• High School Diploma or equivalent required
• One year or more Customer Service experience
• 1 year or more high volume call experience preferred
• 1 year or more healthcare or medical experience preferred
• Strong phone and verbal communication skills
• Active listening skills
• Ability to meet deadlines
• Critical thinking skills

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO)
• Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan