Lead and manage security analysts, team leaders, and support staff.
Resolve customer service issues in an efficient and effective manner.
Oversee scheduling, training, and performance management.
Oversee 24/7 monitoring and management of security systems, including firewalls, Microsoft 365 security & compliance, Security Information & Event Management (SIEM), Security Orchestration & Automation (SOAR), and other cyber security technologies.
Triage security events and coordinate the response to security incidents, ensuring proper escalation, documentation, and follow‑through.
Maintain and continuously improve Security Operations Center (SOC) standard operating procedures, playbooks, and incident response workflows.
Conduct regular reviews of alerts, incident reports, and system performance to identify trends and areas for improvement.
Ensure accurate, timely logging and categorization of incidents and operational activities.
Oversee health, configuration, and optimization of all SOC-related security technologies.
Collaborate with other customers, other InfoDefense teams, and external partners to coordinate cross‑functional incident response.
Create and deliver operational metrics, dashboards, and executive summaries detailing SOC performance and incident trends.
Lead security incident readiness initiatives, including drills, tabletop exercises, technology testing, and training programs.
Stay informed on emerging threats, monitoring techniques, and SOC best practices.

Bachelor’s degree in cybersecurity, Information Technology, or a related field
5+ Years SIEM, firewall, Microsoft 365 security & compliance, Single Sign-on, and other cyber security technologies
3+ years of experience within a Security Operations Center, GSOC, or similar environment
2+ years of supervisory or management experience in an operations or security monitoring role
Experience managing incident response operations and coordinating emergency communications
Exceptional oral and written communication skills.
Excellent leadership, communication, and decision‑making skills, especially under pressure.

Security Operations Manager

Key skills