Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills
Support hoteliers by providing professional, personalised responses to their queries on all contact channels
Deliver world-class customer experience by listening to hoteliers and being responsive to their needs
Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them
Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon
Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours

3+ years experience in a service-oriented, technical or customer support role
Hotel (front-desk/reservations) / and or hospitality experience (advantageous)
Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
Technical proficiency in working on different systems (training will be provided)
Excellent command of Dutch & English language, verbal and written communication skills and demonstrated proficiency in telephonic engagement

Customer Support Consultant, Dutch Speaking

Key skills