Client Success, Point of Contact

Role Overview

• Serve as the primary liaison between clients, remote talent professionals, and internal teams.
• Manage the full client and remote talent professional journey from pre-onboarding to offboarding.
• Conduct regular check-in calls with both clients and remote talent professionals to monitor engagement health.
• Identify early signs of potential risks such as misaligned expectations, communication breakdowns, workload concerns, or performance issues.
• Manage replacement or transition processes when needed based on client requests or operational considerations.
• Coordinate closely with recruitment, HR, and internal teams to ensure smooth transitions.

Requirements

• Experience working within the remote staffing, outsourcing, or virtual talent industry is strongly preferred.
• Proven experience in client success, account management, partnership management, or operations roles.
• Strong understanding of the dynamics between clients and remote talent professionals in a service-based model.
• Demonstrated ability to identify operational risks and proactively resolve partnership issues.
• Experience conducting performance discussions, check-ins, and engagement reviews.

Benefits

• Flexible working arrangements