Deliver advanced troubleshooting for security incidents, ensuring timely closure within defined SLAs.
Perform configuration, upgrades, and maintenance of Fortigate firewalls, FortiManager and FortiAnalyzer platforms.
Plan, prepare, and implement customer and internal changes following ITIL processes.
Manage vendor escalations, including ticket creation, RMA handling, and hardware replacement coordination.
Provide coaching and knowledge-sharing across the support team through documentation and peer learning.
Approve change requests in alignment with organisational practices and governance.
Continuously enhance technical capability, including upskilling on new security technologies and earning relevant certifications.

2–5 years of hands-on experience with Fortigate (preferably 3700D), FortiManager and FortiAnalyzer.
Understanding of SD-WAN technologies, SASE, Zscaler (ZIA, ZPA, ZDX), IPS/IDS and application control.
Experience with web security technologies such as Secure Web Gateway, PKI infrastructure, Cloud Firewall and multi-factor authentication tools.
Strong analytical and troubleshooting skills with experience handling complex changes.
Excellent communication, customer-handling and collaboration skills.
Exposure to Checkpoint, Juniper or other firewall technologies (desired).
Educational qualification: Engineering Graduate/Diploma with certifications such as FCNSA, FCNSP, NSE 1–3, NSE 6, NSE 7.

Opportunity to work with advanced security technologies across a global telecom environment.
Continuous learning and certification pathways on Fortinet, SD-WAN, SASE and cloud security.
Exposure to large-scale enterprise networks and complex incident scenarios.
Collaboration with diverse teams across Hosting-MSS and global security functions.
A culture that values simplicity, innovation, customer focus, and growth.

AM Security Specialist

Key skills