Own the CX security & access governance program across Consumer and Compliance operations
Program manage CX‑wide access governance initiatives end‑to‑end
Lead CX security risk review processes for new and existing tools
Scale BPO security governance frameworks by owning the roadmap and execution for security attestation and audit processes
Maintain device governance standards for CX BPOs
Build and maintain central CX security & access inventories
Drive cross‑functional program management and stakeholder alignment
Continuously improve security processes and playbooks

7+ years of experience in program management, technical program management, security, IT, or risk management roles
Proven track record leading complex, cross‑functional security or access‑governance programs
Deep familiarity with vendor/BPO environments and the interplay between physical security requirements, logical access controls, device standards, and operational processes at third‑party sites.
Strong stakeholder management and communication skills
Experience building and maintaining governance mechanisms that improve clarity, speed, and auditability across distributed teams.
Strong analytical and problem‑solving skills, including the ability to interpret risk assessments, security findings, and operational data to prioritize mitigations and measure program effectiveness.
Excellent written communication skills
Proficiency with productivity and collaboration tools

CX Security Program Manager

Key skills