UX Designer

Role Overview

• Lead the end-to-end user experience design for AI-powered applications supporting claims, risk, and client servicing workflows.
• Design intuitive interfaces for LLM-driven tools, agentic AI assistants, and workflow automation platforms used by adjusters, examiners, supervisors, and clients.
• Translate complex AI capabilities such as reasoning outputs, confidence scores, document summaries, and workflow recommendations into clear, actionable UI patterns.
• Create user experiences that balance automation with human oversight, ensuring appropriate human-in-the-loop controls.
• Design interaction models for conversational AI, structured AI outputs, and multi-step AI-assisted workflows.
• Develop wireframes, prototypes, and high-fidelity mockups for AI-enabled dashboards and case management tools.
• Conduct user research with claims professionals to understand workflows, pain points, and adoption barriers.
• Map end-to-end claims journeys and identify high-impact opportunities for AI augmentation.
• Design explainability and transparency components that help users understand AI reasoning and outputs.
• Ensure interfaces clearly communicate system limitations, confidence levels, and required human actions.
• Collaborate closely with AI engineers to align UX patterns with system capabilities and constraints.
• Partner with product managers to define feature requirements and prioritize enhancements.
• Develop and maintain a consistent design system tailored to Sedgwick AI platforms.
• Create usability testing plans and gather feedback to iteratively refine AI-driven features.
• Ensure accessibility, inclusivity, and compliance with enterprise design standards.
• Optimize user workflows to reduce clicks, manual rework, and cognitive load.
• Design dashboards that surface AI insights, alerts, and workflow statuses in a clear and actionable format.
• Document UX guidelines for AI-assisted decision support systems.
• Contribute to change management efforts by designing onboarding experiences for AI adoption.

Requirements

• Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Interaction Design, or related field.
• 5+ years of experience designing enterprise software applications.
• Experience designing workflows for complex operational environments.
• Strong portfolio demonstrating UX work in AI-powered, data-driven, or workflow-intensive applications.
• Experience designing conversational interfaces or AI-assisted user experiences preferred.
• Proficiency in design tools such as Figma, Sketch, or Adobe XD.
• Strong understanding of user research methods, usability testing, and journey mapping.
• Experience designing for regulated industries such as insurance, healthcare, or financial services preferred.
• Ability to simplify complex system behavior into intuitive user interactions.
• Strong collaboration skills with engineering, product, and operations teams.
• Knowledge of accessibility standards and inclusive design principles.
• Ability to design interfaces that clearly communicate AI reasoning, automation boundaries, and escalation paths.

Benefits

• flexible work arrangements
• professional development