Director, Master Data Operations and Services

Role Overview

• Lead daily SAP master data operations, ensuring accurate, timely, and compliant creation, maintenance, and updates.
• Own and prioritize master data intake, balancing operational demand with urgent business needs, onboarding activities, project milestones, and product launches.
• Define, document, and continuously improve standardized master data processes focused on efficiency, quality, accuracy, and service.
• Serve as the primary escalation point for complex master data issues involving SAP data elements, hierarchies, workflows, and cross-functional dependencies.
• Review and validate master data loads to ensure completeness, adherence to standards, and consistency across systems.
• Establish and monitor operational metrics, service levels, and performance targets; drive continuous improvement initiatives.
• Oversee and optimize master data tools and technologies, including SAP, SAP MDG, SAP Fiori, Salsify (PIM), Winshuttle, RPA, and Agentic AI solutions.
• Partner with IT to monitor, troubleshoot, and improve data flows, integrations, and system performance.
• Lead the design, implementation, and ongoing optimization of SAP Master Data Governance (MDG) capabilities.
• Define and enforce governance workflows, approval structures, and data quality controls across master data domains.
• Ensure master data models and governance processes align with enterprise architecture standards and downstream system requirements.
• Oversee post-implementation stabilization and long-term scalability of MDG capabilities.
• Establish and enforce enterprise master data standards, governance policies, and operating procedures.
• Define, track, and report data quality metrics; lead remediation and root-cause analysis in partnership with stakeholders.
• Collaborate closely with the Data Governance team to align master data standards, workflows, and controls, ensuring consistent execution across regions and markets.
• Maintain centralized master data documentation, including data dictionaries, business rules, and process artifacts.
• Support training and enablement of business stakeholders on master data standards and governance roles.
• Lead, develop, and scale a distributed team of employees, contractors, and service providers.
• Align resources to business priorities while maintaining service levels and operational resilience.
• Build a culture of accountability, continuous learning, and operational excellence.
• Drive talent development, succession planning, and performance management within the function.
• Identify opportunities to automate, standardize, and modernize master data processes through technology and emerging solutions.
• Contribute to enterprise data and IT roadmap discussions to ensure master data capabilities support future growth, S/4HANA readiness, analytics, and AI initiatives.
• Promote scalable practices that position master data as a strategic business asset.

Requirements

• Bachelor’s degree in Information Systems, Data Management, Computer Science, or a related field (or equivalent experience).
• 10+ years of Master Data Management experience, with deep SAP Master Data expertise in large, complex environments.
• 5+ years of people leadership experience, managing internal teams and/or external service providers.
• Experience leading large SAP MDG implementations
• Experience with Product Information Management (PIM) systems and product data workflows.
• Working knowledge of eCommerce platforms and product catalog integrations.
• Proven ability to define standardized data processes, governance frameworks, metrics, and SLAs.
• Strong understanding of ERP, PIM, and downstream integrations (APIs, middleware, batch processing).
• Hands-on, detail-oriented leader with a focus on operational excellence.
• Proficient in Microsoft Office Programs.
• Excellent prioritization, organizational, and decision-making skills
• Strategic thinking, conceptual problem-solving, and adaptability

Tech Stack

• ERP
• RPA

Benefits

• Medical (HMO & PPO)
• Dental
• Vision (PPO)
• 401(k) matching
• Annual PTO Accrual and holidays
• Rollover Flexible Spending Accounts (FSAs)
• Free Life and AD&D Insurance
• Employee Assistance Program