Customer Experience Consultant

Role Overview

• Own first line support for day-to-day operational and technical questions for our standard support customers.
• Assess service statistics and prepare detailed reports.
• Manage and track issues to ensure accurate and complete resolution.
• Lead customer initiatives and manage all phases of customer project lifecycle.
• Represent the voice of the customer to inform sales process and product roadmap.
• Provide operational support for customers under your management for all issues related to our platforms.

Requirements

• Bachelor’s degree in business, finance or computer science or the equivalent
• 3+ years consultancy, project management, implementation management and/or fraud management experience
• Effective customer-service orientation and relationship-building skills
• Advanced skills with MS Word, Excel, and PowerPoint
• Fluency in Spanish, Portuguese preferred
• Working knowledge of JSON, Tableau, Looker and/or Databricks

Tech Stack

• Tableau

Benefits

• Health insurance
• Flexible work arrangements
• Paid time off