Provides systems support for assigned business unit or assigned application(s)
Maintains, monitors, updates assigned application systems
Researches problems and takes appropriate action to correct
Tests and implements new software or software modifications
Develops and provides user training for new and existing applications, products and procedures
Develops and updates documentation to support policies or procedures
Develops, generates, maintains and monitors reports, files, and/or other data
Responds to questions and provides technical support to members of the business unit
May act as liaison between software vendors and business unit or between users and other corporate areas
Works with business partners within one or more business unit to align technology solutions with business strategies
Demonstrates an in-depth knowledge of a business area of the business client's unit to identify and communicate how IT solutions can strategically assist and support
Supports one or more business processes, requiring design or integration of functional specifications that may cross multiple functions of the business
Performs other duties as assigned

Business Systems Analyst, Level 2

Key skills