Provide customer service via email, phone and other official channels, ensuring clear, courteous and efficient communication.
Keep customer records up to date in the Protheus system.
Schedule deliveries according to customer requests and perform daily control of orders in internal systems.
Coordinate delivery schedules with Logistics, Operations, Billing, Finance and Tax departments to ensure agreed deadlines are met.
Monitor and report incidents, needs and customer requests to the immediate manager, seeking agile and effective solutions.
Formalize order and scheduling information to customers via email.
Support the Commercial and Bidding teams with data collection, information and administrative routines.
Contribute to contract management by maintaining controls of balances and deadlines.
Perform other activities related to the customer service department as required by the manager.

High school diploma complete (higher education in progress or completed is desirable).
Good verbal and written communication skills.
Organization, attention to detail and ability to prioritize.
Intermediate knowledge of Microsoft Office, especially Excel and Outlook.
Ability to work with a high volume of information and processes.
Previous experience in customer service, preferably in after-sales.
Preferred/Plus:
Previous experience with ERP Protheus (TOTVS).
Experience with B2B service or corporate accounts.
Familiarity with logistics, billing and order management processes.

Customer Service Assistant

Key skills