Provide strategic direction and vision for the Managed Services Engineering Teams within the assigned portfolio, driving alignment with company objectives and market trends.
Work with other senior leaders throughout Managed Services and Professional Services to help develop and strengthen offerings.
Cultivate and maintain strong relationships with clients, ensuring a deep understanding of their environments as well as their business needs.
Lead, mentor, and develop a high-performing team of management and technical professionals, fostering a collaborative and inclusive work environment.
Oversee the development, implementation, and enhancement of operational processes and procedures, ensuring alignment with industry best practices and standards such as ITIL.
Drive a culture of continuous improvement within the team, leveraging key metrics and feedback mechanisms to identify areas for enhancement and implementing strategies to optimize service delivery.
Manage operational costs, plan budgets, and drive cost optimization initiatives while ensuring the highest quality of service delivery.
Collaborate closely with internal stakeholders including sales, product development, and professional services teams to drive synergy and alignment across departments.
Establish performance metrics, monitor team performance, and provide regular reports and updates to senior management on key metrics, achievements, and areas for improvement.

Bachelor's degree plus 10 years of experience in consulting or IT services delivery, with a proven track record of leadership and management in a senior role, OR 14 years of experience in consulting or IT services delivery, with a proven track record of leadership and management in a senior role.
Extensive experience in process management and improvement, with a strong understanding of ITIL frameworks.
Excellent leadership and team-building skills, with the ability to inspire, motivate, and develop high-performing teams.
Exceptional communication skills, both oral and written, with the ability to effectively communicate complex technical concepts to a variety of audiences.
Strong analytical and problem-solving abilities, with a demonstrated aptitude for strategic thinking and decision-making.
Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders.
Experience in financial management, budgeting, and cost optimization.
Willingness to travel as needed, up to 25% of the time.
Experience leading Managed Services Engineering teams across Virtualization, Endpoint & Windows Compliance, Backup & Recovery, and Database & Storage, a plus.

Senior Manager – Managed Services Engineering, Enterprise Infrastructure

Key skills