Handling Receipt of New Cases: Intake new cases and review/verify information and requests
Draft cases by entering information into the Dane Street system, AccessDS
Work with the client on any information missing pertinent to processing the claim
Monitor, process and track cases to ensure we meet deadlines
Assign/schedule new cases to physicians for review
Update clients frequently on cases in progress
Ensure proper documentation for specified cases is provided to the client

An Associate's Degree preferred
Business experience in a healthcare and/or insurance setting is preferred
Good communication skills with a clear understanding of company business lines
Ability to apply critical thinking, manage time efficiently and meet specific deadlines
Computer literacy and typing skills are essential

medical, dental, and vision coverage for you and your family
voluntary life insurance options for you, your spouse, and your children
other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
basic life insurance, short-term disability, and long-term disability coverage at no cost
generous paid time off policy
401k plan with a company match
Apple equipment and a media stipend for remote workspace

Disability Customer Service Representative

Key skills