Senior Helpdesk Analyst

Role Overview

• Provide advanced customer support in a production environment for Momentum Financials
• Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues
• Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly
• Support system configuration, testing, validation activities, and execution support
• Experience supporting Momentum enhancements and defect tracking and fixes
• Perform impact analyses for proposed system changes, releases, and patches
• Utilize or develop SQL queries for data extracts
• Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions
• Ensure deliverables comply with project standards, governance processes, and documentation requirements
• Provide status updates, risks, and recommendations to leadership and stakeholders
• Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting
• Maintain Knowledge Articles for Tier 1
• Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs
• May lead teams and engage with Stakeholders

Requirements

• Required US citizen with ability to pass a Tier 2 MBI background investigation
• 8+ years of experience working with the Momentum Financials front-end and preferably database
• Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
• Strong analytical, problem-solving, written, and oral communication skills
• Ability to work both independently and with a team to solve problems
• Must be able to efficiently and effectively handle multiple and shifting priorities while meeting deadlines
• Flexibility to put in hours needed to meet tight deadlines
• Desired Experience working in a government environment
• Experience with Agile, SAFe, or hybrid delivery methodologies
• Knowledge of accounting principles and federal financial regulations
• Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field

Tech Stack

• SQL

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits