Deliver outstanding technical support via phone, chat, and email;
Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions;
Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues;
Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults;
Log, prioritize, and escalate incidents according to established incident management procedures;
Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms;
Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets;
Apply customer support best practices to ensure a high-quality user experience;
Maintain a strong understanding of client solutions while meeting established KPIs.

Excellent English skills (at least C1 for written and verbal communication)
Proven Technical Support experience
Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus)
Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators
Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures
Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

Technical Support Consultant, Systems Technician – Fluent English

Key skills