Collaborate with a best-in-class research team to deliver insights that impact business strategies.
Work with internal and cross-functional partners to identify opportunities to drive research efficiencies and business impact.
Lead and collaborate on building innovative AI-powered methods, including leveraging third-party and in-house tools/infrastructure to build AI-orchestrated pipelines customized for insights-driven analyses.
Analyze large scale structured and unstructured data from internal sources (e.g., guest searches and reviews), primary research (e.g., interviews conducted globally at scale), and external sources (e.g., social media or chatbot conversations).
Combine NLP with advanced data analysis and statistical modeling to uncover relationships, test hypotheses and extract new insights.
Augment the team’s already advanced use of AI as a complement to, and catalyst for, human insights and expertise.
Manage the team’s program for identifying third-party AI tools that add value and extend our capabilities.
Learn from, and share with, the Airbnb technical community.

Advanced degree in a quantitative human-oriented field preferred (social science, cognitive science, psychology, neuroscience, economics, etc.) and 5+ years industry experience.
Expertise in using Python, SQL and agentic coding tools such as Claude Code, Codex, and/or Cursor.
Track record of success in leveraging NLP for the purpose of uncovering insights into human motivations and behaviors.
Technical expertise in cutting-edge AI techniques and building AI-orchestrated pipelines to analyze complex data.
History of strong communication and collaboration with cross-functional partners, including partners with and without technical backgrounds.
Demonstrated willingness to continue learning, adopt technologies/approaches, and collaborate and share with the technical community.
Ability to balance a detail-oriented, hands-on approach with creative, "outside-the-box" thinking.
Growth-minded, solutions-oriented approach with a history of driving projects from idea to impact.

AI-Enabled Insights Lead

Key skills