Lead and coordinate store network deployment activities, Store remodels, Store refreshes, and technology upgrades
Gather and document business and technical requirements for store network initiatives
Serve as a primary point of contact for business partners like network teams, store operations, vendors and field support
Provide escalation support for store network incidents impacting POS, Store Wi-Fi, IoT devices, and critical retail applications
Support day-of-deployment activities, including coordination with vendors and store teams
Help define and improve deployment processes, change management, and readiness checklists
Mentor junior analysts through active coaching and performance feedback

5+ years of experience in Service desk, deployment, technical support, or call center operations, business analysis, or IT project support
Experience supporting retail store technology or distributed network environments
Strong understanding of store network concepts (LAN, Wi-Fi, WAN, SD-WAN, LTE/5G)
Demonstrated ability to independently troubleshoot and resolve technical and procedural issues at scale
Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences
Proven leadership qualities including accountability, initiative, sound judgment, and conflict resolution
Experience supporting retail technology environments and customer-facing operations strongly preferred
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerBI); experience with Smartsheet or similar project tracking tools preferred
Highly dependable, adaptable, and capable of managing multiple priorities in a fast-paced environment
Growth mindset with a demonstrated history of driving operational improvements.

Lead Deployment Support Analyst, Stores Network

Key skills