The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.
The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment.
The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services.
Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
Requirements
College degree or certificate in electronics or computer technology is preferred.
Job-related experience in electronic or electromechanical devices preferred, but not required
Previous experience as an electronics bench or rework technician
One year of College level courses, equivalent military training, or training in electronics or computer technology.
One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.
A+ Certification
Benefits
Valid Drivers' License and cleared background check and drug screen
Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required