About this role
Role Overview
- The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.
- The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment.
- The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services.
- Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
- The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
Requirements
- College degree or certificate in electronics or computer technology is preferred.
- Job-related experience in electronic or electromechanical devices preferred, but not required
- Previous experience as an electronics bench or rework technician
- One year of College level courses, equivalent military training, or training in electronics or computer technology.
- One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.
- A+ Certification
Benefits
- Valid Drivers' License and cleared background check and drug screen
- Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required