Lead the development and ongoing improvement of the platform across the charity.
Work closely with colleagues across different teams to understand their needs, translate these into clear requirements, and ensure the system delivers real value for the organisation.
Own and prioritise the product backlog, shape the roadmap for the platform, and collaborate with internal teams and external partners to deliver enhancements, improvements and fixes.
Drive user adoption, establish best practice for CRM use and data quality, and help teams move away from siloed systems and spreadsheet driven processes.
Collaborate with colleagues across the organisation to ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact.

Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules
Proven experience owning or leading a CRM platform from a product, functional or solution perspective
Experience managing product backlogs and translating business requirements into user stories or functional specifications
Demonstrated success driving user adoption, improving data quality and influencing behaviour change
Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment
Confidence engaging senior stakeholders and influencing ways of working
Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity
Experience rolling out CRM platforms across multiple business units or complex organisations (desirable)
Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations (desirable)
Experience working within professional services, advisory or complex stakeholder environments (desirable)
Awareness of wider Dynamics environments and Microsoft technologies (desirable)

Product Owner – Microsoft Dynamics 365

Key skills