About this role
Role Overview
- Respond to customer inquiries via phone and email.
- Provide guidance on how to use the platform and its features.
- Answer questions related to processes, workflows, and documentation.
- Troubleshoot product issues and technical problems.
- Identify root causes and escalate bugs or complex issues when necessary.
- Follow up with customers to ensure issues are resolved.
- Assist customers with operational questions related to their daily use of the platform.
- Help maintain smooth customer operations by resolving platform-related obstacles.
Requirements
- Previous experience working in customer service is ideal but not mandatory.
- Native Polish
- Fluent in English/Spanish
- Willingness to learn and grow
- Curious and can-do attitude
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships across functions and collaborate to achieve shared goals.
- High accuracy and attention to detail standards.
Benefits
- Temporary contract (sick leave replacement)
- Work model: hybrid with 3 days in the office
- Grow and learning opportunities in an international environment.
- The possibility to work in a team, but also to work independently.
- An excellent career opportunity at a leading player in transportation management software.