Lead process change and impact analysis for operational system updates aligned to the “to-be” specifications
Support the transfer of these changes to users
Translate operational procedures to support requirements gathering for the functional design
Act as a key intermediary between CRM Leads and the Business Analyst
Contribute to gap analysis activities
Work closely with Process Owners and their teams to support knowledge transfer and process handovers
Produce high quality operational system process and procedure documentation in collaboration with CRM Leads
Apply knowledge of Microsoft Dynamics 365 CRM to enhance procedures
Coordinate, communicate and organise project and organisational resources to support deliverables

Demonstrable experience as a business or change analyst
Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice
Ability to communicate, coach and negotiate with stakeholders at various levels

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife
24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers

CRM Process Change Analyst – Fixed Term Contract

Key skills