About this role
Role Overview
- Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
- Ability to communicate in a professional manner in written and verbal form
- Display empathy and predict needs of client through active listening
- Review claims and ensure file is handled in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering, and Canadian Tax rules and regulations
- Document claim file to ensure accurate record of events
- Obtain complete file information to ensure accuracy
- Accurately update system to ensure accuracy of reserve calculations
Requirements
- Bilingual (French & English) is required
- Basic mathematical skills required
- Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form
- 1-2+ years’ experience in adjudicating claims, an asset
- Working knowledge of processing and imaging systems, an asset
- Knowledge of Investment Products, an asset
- Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset
- Basic knowledge of administrative systems (Mainframes, AWD, iFAST), an asset
- Knowledgeable in developing professional letters
Benefits
- health, dental, mental health, vision, short
- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- paid time off including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence