Contact Center Representative

Role Overview

• Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams
• Handles inbound and outbound calls for multiple clinics from various entities
• Schedules patients for medical office/testing/radiology visit appointments
• Communicates in a cordial, professional manner with patients via phone
• Verifies patient data and insurance for accurate billings
• Collect patient payments based on standard operating procedure
• Completes new patient process and schedules accordingly
• Maintains company equipment according to company guidelines
• Fills patient cancellation slots efficiently
• Responds timely to incoming calls and routes calls as appropriate
• Complies with all Federal, State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and human resources
• Documents/updates EMR with required information based on standard operating procedure

Requirements

• High School Graduate or Equivalent
• Previous customer service experience
• 1+ years’ experience in the Health Care preferred
• Call center experience preferred
• Proven ability to train and audit others
• Proficient with computer programs: Email, PowerPoint, Excel, Word
• Strong emphasis on organizational skills and strong attention to detail
• Ability to deal with sensitive and confidential data
• Ability to work independently and in a team environment
• Excellent verbal and written communication skills.

Benefits

• Medical and Prescription Drug Coverage
• Vision & Dental Insurance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) & Flexible Spending Accounts
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Life Insurance
• Tuition Reimbursement
• Disability Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Pet Insurance
• Identity Theft
• Legal Insurance