Engage regularly with new and existing customers to enhance satisfaction and implement strategies for maximizing product value.
Oversee the onboarding process, including client training, new account installations, and managing launch timelines.
Keep the VP of Customer Success and Director of Customer Success informed on account health, launch statuses, and escalated concerns.
Produce weekly, quarterly, and annual reports on customer success, performance, and product utilization.
Serve as a liaison between sales, clients, and the development team to ensure smooth communication.
Establish yourself as a subject matter expert in automotive BDC best practices.
Build and maintain strong relationships with customer points of contact (POCs), providing tailored solutions and high-level technical/product support.
Work closely with accounts to establish and track customer goals, analyze their needs, and develop strategies to enhance performance, ensure client satisfaction, and reduce churn.

Proven experience in customer success, account management, client satisfaction, or a related role.
Strong understanding of BDC practices within the automotive industry.
Excellent communication, presentation, and interpersonal skills.
Ability to multitask, manage time effectively, and track multiple projects.
A customer-centric mindset with a proactive approach to problem-solving.
Experience working cross-functionally with teams like sales, marketing, and development.

Customer Success

Key skills