Lead Site Reliability Engineer

Role Overview

• Designs, builds, and maintains reliable, scalable software systems supporting Ruby on Rails applications
• Embeds reliability, performance, and operational best practices into application code and development workflows
• Owns DevOps practices including CI/CD reliability, deployment strategies, and release safety
• Leads incident response, debugging, and root cause analysis across application and platform layers
• Implements and evolves observability (logging, metrics, tracing) within application and service code
• Partners with engineering teams on architecture, capacity planning, and technical standards

Requirements

• Bachelor’s degree in computer science, engineering, or related field OR equivalent professional experience in software engineering, SRE, or DevOps roles (Required)
• Cloud platform certifications (AWS, GCP, Azure) (Preferred)
• SRE or DevOps-focused certifications (Preferred)
• 5+ years of experience in software engineering, SRE, or DevOps roles (Required)
• Hands-on experience building and operating Ruby on Rails applications in production (Required)
• Experience in owning production incidents and application-level reliability (Required)
• Experience in high-growth or scaling engineering organizations (Preferred)
• Experience working in regulated or customer-impact–sensitive environments (Preferred)
• Knowledge of Ruby on Rails application architecture and production operations; software reliability engineering principles (SLOs, SLIs, error budgets); and modern DevOps and CI/CD practices (Required)
• Knowledge of security and compliance considerations in production systems (Preferred)
• Strong software engineering skills (Ruby and/or comparable backend languages) (Required)
• Debugging and performance optimization of production applications skills (Required)
• CI/CD pipelines, deployment automation, and release tooling skills (Required)
• Monitoring and observability tooling (Datadog, New Relic, Prometheus, etc.) skills (Required)
• Infrastructure as Code (Terraform or similar) skills (Preferred)
• Containerization and orchestration (Docker) skills (Preferred)
• Ability to write production-quality code that improves system reliability (Required)
• Ability to collaborate with product and engineering teams to influence design decisions (Required)
• Ability to troubleshoot complex, cross-system failures (Required)
• Ability to mentor engineers on operational ownership and reliability practices (Preferred)
• Ability to balance speed of delivery with long-term system health (Preferred)

Tech Stack

• AWS
• Azure
• Cloud
• Docker
• Google Cloud Platform
• Prometheus
• Ruby
• Ruby on Rails
• Terraform