Review every booking assigned to you by your QA Team Lead before it goes to the client
Check each booking across all the relevant tools: the client's trip record, the invoice, the payment status, and the client message that is about to be sent
Confirm that everything is consistent: the same passenger details, the same flight information, the same amounts appear correctly in every system
Client trip record: check the passenger name, date of birth, flight routing, seat assignments, meal preferences, frequent flyer number, and any extras that were arranged
Invoice: verify the amount, client details, and that it links correctly to the right booking
Client message history: read through recent communications to confirm they are accurate, appropriate in tone, and consistent with the booking data
Task records: confirm that all required fields are completed and the booking status is up to date
Log your QA outcome in the task record and notify your Team Lead when each review is complete
If you find anything that does not look right, flag it to your QA Team Lead immediately with a clear description of the issue. Do not approve the booking until the issue is resolved
Once a correction has been made, re-check the relevant fields before marking the booking as QA-approved
Keep records clean, complete, and fully updated before your shift closes

2+ years in a quality assurance, data verification, travel operations, or similar role where your core responsibility was finding errors and ensuring records were accurate before they reached an end customer
An eye for detail that is consistent, not just occasional: you check carefully even when you are busy and even when the last ten bookings were fine
Clear, direct communication: when you find an issue, you describe it accurately so the right person can fix it quickly
Ability to work across multiple tools at the same time without losing track of which booking you are on or what you still need to check

Quality Assurance Member

Key skills