Launch Specialist

Role Overview

• Provide direct intraoperative and perioperative clinical support during Dexter robotic system launches, including system setup, docking, instrumentation, sterile field management, troubleshooting, and support during initial cases.
• Support training of surgeons, nurses, and OR staff to accelerate proficiency and ensure safe and effective use of the Dexter robotic system.
• Support competency development and readiness of surgeons and OR teams, ensuring stakeholders achieve the proficiency required for safe and effective Dexter robotic system use.
• Maintain expert knowledge of the Dexter robotic system, surgical workflows, and operating room best practices while effectively communicating the clinical benefits of robotic-assisted surgery.
• Deliver a premium “white-glove” launch experience that minimizes early friction and promotes strong early adoption and case utilization.
• Identify and address customer needs before, during, and after launch implementation to ensure a smooth onboarding experience.
• Build strong working relationships with surgeons, OR teams, hospital leadership, and internal stakeholders to support long-term customer success.
• Travel nationally to support new robot installations and launch activities across multiple customer sites.
• Collaborate closely with the Launch Team Lead, Sales teams, and hospital stakeholders to execute launch plans aligned with company growth objectives.
• Participate in structured handoffs by shadowing and supporting knowledge transfer to newly assigned Clinical Sales Specialists (CSS) to ensure smooth account transitions.
• Partner with cross-functional teams including Sales, Marketing, Clinical Training, and Product to ensure a coordinated and successful robot launch experience.
• Maintain accurate documentation of launch activities, case support, and training delivered, and provide reporting and insights on launch outcomes, adoption progress, and areas for improvement.
• Capture clinical, workflow, and training insights during launches and communicate feedback to internal teams (training, product, and sales) to continuously improve launch processes and customer experience.
• Provide additional support for internal training initiatives, sales enablement activities, and “Flying Dexter” deployments for customer demonstrations or marketing events.

Requirements

• Completed professional training in healthcare (Registered Nurse or Certified Surgical Technologist – CST).
• Minimum 2–3 years of operating room experience in hospital or ambulatory surgery center settings.
• Demonstrated hands-on experience supporting robotic-assisted surgery in the operating room required. Experience with da Vinci robotic surgery is strongly preferred, including Intuitive Surgical training or equivalent case volume.
• Clinical knowledge in surgical specialties such as General Surgery and Genecology preferred.
• Confident presence in the operating room and ability to work effectively with surgeons and clinical decision-makers.
• Solution-oriented mindset with a proactive, hands-on approach in complex clinical environments.
• Strong written and verbal communication skills with excellent collaboration and organizational abilities.
• High level of flexibility and willingness to travel 75–80% nationally.
• Must reside within one hour of a major airport with access to direct national flights.