Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support).
Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely.
Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365.
Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance.
Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates.
Document procedures, update technical knowledge bases, and contribute to process improvement initiatives.
Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience.
Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions.

0–2 years of experience in IT support, help desk, or technical assistance role.
Foundational understanding of Windows and macOS operating systems, user account management, and software installation.
Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN).
Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms).
Eagerness to learn new technologies and apply feedback in a dynamic environment.
Demonstrated organizational skills with the ability to manage multiple support requests effectively.
Associate degree in Computer Science, Information Systems, or equivalent hands-on experience.

IT Support Specialist

Key skills