Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.
Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps.
Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs.
Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features.
Provide operational support and perform other tasks as assigned by the Supervisor.

Proficient in both verbal and written Mandarin and English; additional languages are a plus.
Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset.
Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team.
Strong numerical aptitude and analytical thinking skills.
Self-motivated and able to work independently while contributing effectively to a team environment
Experience in customer service, operations, risk management roles in traditional finance or crypto is a strong advantage.
Willingness to work on a shifting schedule.
A bachelor's degree or equivalent qualification is a plus.

Operations Specialist, Mandarin-speaking

Key skills