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技術支援, Technology Operations Engineer at BTSE | JobVerse
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技術支援, Technology Operations Engineer
BTSE
Remote
Website
LinkedIn
技術支援, Technology Operations Engineer
Malaysia
Full Time
5 hours ago
No H1B
Apply Now
Key skills
Communication
Critical Thinking
Collaboration
About this role
Role Overview
Monitor the performance of technology systems to detect issues proactively.
Execute incident detection protocols to identify potential service disruptions.
Coordinate incident response efforts to address and resolve reported issues promptly.
Implement recovery procedures to restore normal operations following an incident.
Collaborate with all Technology teams to improve service desk operations and incident management processes.
Maintain detailed records of incidents, including status updates and resolution steps.
Contribute to the development of knowledge bases and FAQs for Technology support.
Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.
Requirements
Diploma in Computer Science, Information Technology, or related field.
1-5 years of professional experience in IT Technology operations and support.
Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities.
Proficient in both English & Mandarin.
Effective communication and collaboration skills.
Benefits
Competitive total compensation package
Various team-building programs and company events
And many more! Apply and let us tell you more!
Apply Now
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