Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
Provide operational support and perform additional tasks as assigned by the Supervisor.

Proficient in both verbal and written Mandarin and English; additional languages are a plus.
Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
Ability to think independently, troubleshoot new problems, and suggest improvements.
Strong numerical aptitude and analytical thinking skills.
Self-motivated and able to work independently while contributing effectively to a team.
Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
Willingness to work on a shifting schedule.
Bachelor’s degree or equivalent qualification is a plus.

Junior Operations Support Associate, Mandarin-speaking

Key skills