Key skills
MicroservicesAILarge Language ModelsCRM
About this role
Role Overview
- Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
- Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.
- Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
- Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.
- Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
- Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
- Ensure secure, scalable, and reliable integrations across customer environments.
- Collaborate with customers to understand operational challenges and identify opportunities for AI-driven automation.
- Act as a trusted technical advisor to both business and technology stakeholders.
Requirements
- AI & Agent Systems
- Large Language Models
- Prompt engineering
- Agent orchestration frameworks
- Retrieval-augmented knowledge systems
- Conversational AI architecture
- Full Stack Development
- Backend services and APIs
- Web and conversational interfaces
- Integration layers
- Data pipelines
- Enterprise Integrations
- REST APIs and microservices
- CRM and business system integrations
- Knowledge systems and data stores
- Identity and access management
Tech Stack
- Microservices
Benefits
- Join an ever-growing, market disrupting, global company
- Fast-paced, collaborative, and creative environment
- Internal career opportunities across multiple roles, disciplines, domains, and locations