Key skills
CloudGitLabJiraCommunication
About this role
Role Overview
- Provide technical support for JIRA, GitLab, and other IT management tools
- Troubleshoot software issues and resolve user access problems
- Assist users with cloud-based applications and tools
- Respond to tickets and maintain timely issue resolution
- Provide training and guidance to end users on system functionality
- Document support cases, solutions, and best practices
- Escalate complex issues to senior technical staff when needed
- Support incident response and system maintenance activities
Requirements
- Associate’s degree in Information Technology, Computer Science, or related field OR 3 (three) years of equivalent experience in IT support
- Experience troubleshooting software issues and managing user access
- Experience with IT help desk ticketing systems and remote support
- Familiarity with cloud-based IT applications and platforms
- Strong customer service, communication, and documentation skills
Tech Stack
- Cloud
Benefits
- None